REFUND/EXCHANGE POLICY
Baby House wants you to be happy with your purchase.
We will
happily exchange or refund your purchase provided:
- All items are returned within 30 days of receipt of purchase. No refund or exchange can be given after 30
days.
- The product/s must be as new, that is, unused, unworn, unwashed, undamaged,
unsoiled and in their original packaging and/or tags attached. The packaging
must also be in as new condition.
- Please contact us on (08) 9437 9664 or email us at info@babyhouse.com.au
with your name, customer/order number, product name, and your reason for
requesting a refund/exchange.
Then post the item back to Baby House, PO Box 3172, Success WA 6964.
Please note: Postage of products is not refundable
unless the product is deemed faulty. Under no circumstances will a refund or
exchange be given if the products received are used, worn, washed, soiled,
damaged or without original packaging and/or tags attached. These items will be
returned to the customer with the customer responsible for any return postage
costs.
It is suggested that you send your return package
by receipted post or express post, as Baby
House is not responsible for any product/s lost or damaged in
transit.
If you have requested a refund, a credit will be
issued via the same payment method used within 7 days of receipt of returned
goods.
Please note some returns may incur a restocking
fee of 10% of the product value.
Refunds or exchanges can not be given
for special orders or personalised items.
The postage cost for
exchanging products is at the buyers expense (unless the product is
faulty).
Products bought on
Sale are not returnable unless faulty.
Packages Damaged and Lost in Transit
Baby House
uses Australia Post Express Satchels as our standard method of
postage.
These packages do not require a signature upon arrival however, a
record of delivery is available by contacting Australia Post on 131318.
We
are not liable for items lost in transit with Australia Post. If you require
receipted delivery, please use the Express Courier option.
